• Level 2 Tech / Escalated Support w/ Own Vehicle

    Job Locations US-FL-Ft. Lauderdale
    Job ID
    2018-1056
    Category
    Information Technology
  • Overview

    Atlantic, Tomorrow’s Office provides support for several schools in the South Florida area. The Level 2 / Escalated Support position carries the responsibility for providing escalated support for the equipment and technicians at each of the school locations. Remote management systems are utilized to monitor and remotely resolve most issues. Proactive visits to each school are required to ensure all servers and networking equipment are operating properly, and to ensure the onsite technicians are being given the support they need to maintain workstations and LAN equipment.

    Responsibilities

    • IT support relating to technical issues involving Microsoft's core business applications
    • Support services for Microsoft related technologies:  Windows 7, Windows 10, Windows Servers.
    • Working knowledge of VMware – ability to provision and troubleshoot
    • Project implementation responsibilities with regards to server builds and VMWare deployments
    • Ability to configure and troubleshoot network equipment including routers, switches and firewalls.
    • Provisioning and installation of hardware and software as they relate to user workstations, servers, and other IT based appliances, etc.
    • Remote access solution implementation and support for VPN, Terminal Services, etc.
    • Provide support to the level 1 technicians who are stationed at each school
    • Work closely with Level 3 engineer who provide remote support from our corporate locations. 

    Qualifications

    • Improve customer service, perception, and satisfaction
    • Ability to work in a team and communicate effectively
    • Escalate service issues that cannot be completed within agreed service levels
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
    • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
    • Understand processes in ConnectWise by completing assigned training materials
    • Enter all work as service tickets into ConnectWise
    • Utilize Kaseya RMM to remotely manage and troubleshoot the school environments
    • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
    • Must have reliable transportation as you will be driving to different locations

    Atlantic, Tomorrow's Office offers a very attractive compensation package which includes:

    • Excellent Pay
    • Benefits package (incl. medical, dental, life insurance)
    • 401(k) plan
    • Excellent holiday/vacation plans
    • Monthly Car Allowance

    PM18

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