• Field Service Technician - w/ Own Vehicle

    Job Locations US-NY-New York
    Job ID
    2018-1065
    Category
    Other
  • Overview

    Atlantic Tomorrows Office is a nationally recognized distributor of Copier and high-end Production Equipment. We sell and service Ricoh, Toshiba, Konica and Kyocera products in the Tri-State area, due to our continued growth we are expanding our Service Division and have openings in the New York/ New Jersey Area.

     

    We are looking for motivated hands-on Field Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization.  Must have own vehicle. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations. 

    Responsibilities

    • Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
    • Manage and maintain a highly accurate parts inventory via handheld device
    • Receive, prioritize and accurately close service calls via handheld device
    • Assist with equipment installations as needed
    • Keep current with new technology through off-site manufacturer's classes and online training
    • Communicate equipment problems and solutions to fellow technicians
    • Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming

    Qualifications

    • A high school diploma or equivalent; or industry related experience and/or training; or equivalent combination of education and experience.
    • Computer literate and basic knowledge of networking
    • Electronic & mechanical experience/aptitude
    • Experience working on digital copiers and/or laser printers (Konica Minolta, HP experience is a plus)
    • Valid driver's license with an excellent driving record and reliable transportation
    • Professional appearance and manner skills
    • Customer service oriented
    • Excellent communication skills
    • Able to work independently, under pressure at customer sites and to accept direction on given assignments
    • Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
    • Team player, reliable, punctual and possessing a positive attitude
    • Driving knowledge of Brooklyn, Queen, and Long Island area

     

    Benefits

    • Competitive Salary (based on experience)
    • Cell Phone
    • Mileage Reimbursement
    • Paid Holiday, Vacation and Sick Time

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