• Collections Specialist

    Job Locations US-NJ-Bloomfield
    Job ID
    2018-1083
    Category
    Accounting/Finance
  • Overview

    Atlantic, Tomorrow’s Office was founded in 1959 as Atlantic Photocopy. Since its inception, the Atlantic family has grown from a five-person operation to a 400+ employee corporation, supporting over 20,000 organizations. Atlantic is an Office Technology and IT Solutions company (VAR) providing horizontal niche market services to small and large corporations in the New York City metropolitan area, Long Island and the Greater Philadelphia and Delaware Valley. Atlantic’s offerings include Imaging, IT Support, Document Management and Managed Services.

     

    The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department. Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. You will be responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos. Accountable for reducing delinquency for assigned accounts. Perform other assigned tasks and duties necessary to support the Accounts Receivable Department. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
    Establish and maintain effective and cooperative working relationships with dealers, sales and contracts.

     

    Please note interviews and training will be conducted in our New York City office.

    Responsibilities

    • Weekly and monthly reporting to direct supervisor 
    • Monthly Delinquency notices 
    • Processing monthly credit memos and the appropriate reporting 
    • High volume phone calls to assigned delinquent customers 
    • Manage customers on the shutdown report 
    • Reconcile customer disputes as they pertain to payment of outstanding balances that are due 
    • Provide excellent & considerate customer service to dealers and sales 
    • Internal and External customer interface 
    • Participate in team planning meetings 
    • Meet defined department goals and activity metrics

    Qualifications

    • 3-5 years High Volume corporate Collections experience. 
    • Knowledge of Billing and Collections procedures 
    • Accounts Receivable knowledge/experience a plus 
    • Understanding of Bankruptcy filings
    • Strong attention to detail, goal oriented 
    • Knowledge of Excel and Word required
    • Commitment to excellent customer service 
    • Excellent written and verbal communication abilities 
    • Ability to prioritize and manage multiple responsibilities

     

    Atlantic, Tomorrow's Office offers a very attractive compensation package which includes:

    • Excellent Salary
    • Outstanding benefits package (incl. medical, dental, life insurance)
    • 401(k) plan
    • Excellent holiday/vacation plans

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