• Onsite Support Technician - Level 1

    Job Locations US-NJ-Elizabeth
    Job ID
    Information Technology
  • Overview

    Atlantic, Tomorrow’s Office was founded in 1959 as Atlantic Photocopy. Since its inception, the Atlantic family has grown from a five-person operation to a 400+ employee corporation, supporting over 20,000 organizations. Atlantic is an Office Technology and IT Solutions company (VAR) providing horizontal niche market services to small and large corporations in the New York City metropolitan area, Long Island and the Greater Philadelphia and Delaware Valley. Atlantic’s offerings include Imaging, IT Support, Document Management and Managed Services.


    The On-site Support Technician is responsible for installation, maintenance and troubleshooting of IT platforms. This relates specifically to laptops and desktop workstations, servers, wireless and wired network connectivity, telephones, printers, network switches and routers.


    • Provide onsite support for troubleshooting of desktops, laptops, servers, Chromebooks, iPads  and network equipment.
    • Escalate onsite issues to the Network Operation Center
    • Managing tickets assigned through Connectwise ticketing system.
    • Provide support of Microsoft core business applications.
    • Troubleshooting of issues with GSuite
    • Building and maintaining desktops and laptops.
    • Installation of software for end-users.
    • Maintenance and troubleshooting servers.
    • VMware server configuration and maintenance.
    • Installation of peripheral hardware.
    • Troubleshooting of wired and wireless network connections
    • Installing and troubleshooting desktop phones.  Work with support vendor on phone system problems.
    • Work with support vendor on 3rd party application issues.


    • Network connectivity - switches and routers
    • Experience with all aspects of server support
    • Knowledge of VMware environments.
    • Experience building desktops and laptops.
    • Experience in creating group policies in Active Directory.
    • Experience in applying folder permissions.
    • Strong interpersonal and communication skills.
    • Customer care focus.
    • Ability to multi-task and adapt to a changing environment.
    • Requires high school diploma or GED 
    • 1-2 years of related work experience.
    • Valid Drivers’ License


    Atlantic, Tomorrow's Office offers a very attractive compensation package which includes:

    • Excellent Salary. Starting salary based on experience and knowledge of the industry.
    • Outstanding benefits package (incl. medical, dental, life insurance)
    • 401(k) plan
    • Excellent holiday/vacation plans


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