• Network Operations Center (NOC) Engineer

    Job Locations US-NY-Tarrytown
    Job ID
    2018-1128
    Category
    Information Technology
  • Overview

    The position of Network Operations Center (NOC) Engineer at Atlantic requires a broad knowledge base of networking, server support, and the implementation and administration of virtual environments.

    Responsibilities

    • Onsite and remote IT support of technical issues with regards to Microsoft's core business applications and operating systems
    • Site surveys performed in preparation of onboarding new clients, or upcoming project work.
    • Project work for client-site equipment refreshes.  This includes the buildout of network, server and storage hardware, software recommendations, and physical installation at the customer site.
    • Technical services and support at the network level, including WAN and LAN connectivity, routers, firewalls, and security
    • Installation and support for remote access platforms such as  VPN, Terminal Services, and Citrix
    • Level 3 ticket handling
    • Provide escalated support for the technicians in the Network Operations Center. (NOC)
    • Escalate urgent matters with the NOC and ATO IT management – ensure we are meeting our service level agreements
    • Improve customer service, perception, and satisfaction
    • Document client site hardware, processes and procedures.  Results are posted to IT Glue.

    Qualifications

    • Background in networking and routing protocols.  (Experience with Cisco equipment a plus).
    • Configuring and supporting firewalls and wireless networking  
    • Experience with server builds, configuring and troubleshooting desktops and laptops
    • Ability to configure and support VMware and storage area networks
    • Background in on-prem and cloud-based backups
    • Experience in supporting the Microsoft Exchange environment
    • Problem solving, troubleshooting and diagnosis skills for technical issues
    • Strong interpersonal and communication skills, active listening and customer-care focus
    • Ability to multi-task and adapt to changes
    • Must have own vehicle

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